Health & Wellness Manager - Northcote Aquatic & Recreation Centre

The Intro

In October 2023 we opened Northcote Aquatic & Recreation Centre (NARC) on behalf of the City of Darebin.

This state of the art and fully accessible venue comprises indoor and outdoor pools, aquatic play spaces, gym and group fitness studios, allied health suites, café, reformer pilates studio, change rooms and outdoor relaxation areas.

This is one of the largest Health & Wellness (H&W) membership bases in Victoria.  The H&W facilities include 800 m2 gym, 5 programmable spaces and 1 satellite space currently utilised for reformers Pilates, with over 1 mill world class Technogym equipment. Delivering over 300 Group fitness classes per week, functional and personalised training.

We are seeking to appoint a highly experienced Health & Wellness Manager to join our senior leadership team and lead and manage the service offering across the health and wellness space including fitness programming, allied health, group fitness and community / sporting group liaison.

This role will see the successful candidate building their reputation, shape the H&W offering and make a name for themselves in managing one of the most active membership bases in the country! An opportunity rarely offered.

About Clublinks 

At Clublinks, we’re bright, bold, nimble and we like to have fun! 

With two key business streams Clublinks Management and Clublinks Communities, Clublinks is a leisure and community management leader, holding contract rights with local government, private enterprise, tertiary institutions, and strata based residential communities to manage and grow their facilities and communities. We are passionate and agile with an incredibly strong record of meeting and exceeding our clients’ objectives and financial results. 

Adopting company values of “Stand Out”, “Be Awesome”, “Speak Up” and “Get *#it Done” we are not afraid to be different and provide innovative solutions to deliver success. Our 900 plus team are based at our sites across VIC, NSW, QLD and WA. 

Across the City of Darebin, we manage 5 venues which enables collaboration across the region and supports initiatives to extend the reach of the Northcote Aquatic and Recreation Centre (NARC) Health and Wellness programs. Venues include - Narrandjeri Stadium, Darebin Community Sports Stadium (DCSS) Bundoora Park Public Golf Course and Northcote Public Golf Course. 

More about the role

Reporting to the NARC Venue Manager, the Health & Wellness (H&W) Manager will be an integral part of the NARC leadership team leading all services and offerings across the H&W space. With 3 full-time direct reports, 15+ qualified Gym floor / personal trainers plus 60 specialised group fitness instructors, the H&W Manager will thrive in a fast-paced environment delivering exceptional services to the membership base and broader community. 

Key responsibilities include:

• People Management/Leadership 
• Health Wellness programming 
• Group Fitness across the venue and at satellite sites 
• Customer experience
• Reporting and analysis of key business drivers and KPIs
• Development and growth of Allied Health offerings - including contractor management
• Managing key relationships with H&W suppliers
• Membership attraction and retention campaigns 
• Continuous improvement and innovation across program and product offering 
• Operational systems, policy & procedural development and management

The perks

• Great workplace culture, true to our values
• Free golf and gym membership across our managed sites (including NARC) - fair use policy applies
• Salary packaging opportunities 

All about you

• You have led large teams and flourished in busy active environments
• Have significant experience managing all aspects of the health and wellness portfolio within sport and recreation facilities
• You have a member/customer-led ethos and are committed to ensuring exceptional customer service 
• Commercially astute with a great understanding of the key metrics required to operate successfully 
• Ability and experience to deal with a variety of customer and community events
• Passion for creating healthier communities including increasing membership and outreach  
• Ability to work a varied roster with opens, closes, and weekend work
• Marketing and Business development skills
• Possess at minimum a Certificate IV in fitness or equivalent
• Adopt an energetic and vibrant approach
• Current First Aid and CPR Certificate
• Working with Children Check and National Police Check

To apply

Please submit a copy of your current resume and your cover letter via the 'Apply' button.

Please don’t delay in sending your applications through as applications will be reviewed as they are received.