Keystone Fitness Club are seeking a results-driven individual with exceptional sales & leadership skills and a passion for the fitness industry to join our team as a Gym Manager.

Your role is to develop and implement strategies to grow the business and improve retention and clients' experience within our body transformation center.

The role includes selling high-ticket fitness transformation programs (6 Weeks/12 Weeks/16 Weeks Transformation Programs), lead follow-up and sales conversions, managing social media, stories, and member groups, overseeing other trainers, managing and rostering sessions, coaching members, and owning all aspects of the member training experience and managing a fitness facility.

Additionally, the Gym Manager will play a critical role in the retention of existing clients.

Key Responsibilities:

• Proven experience in autonomously running a gym/fitness studio and effectively executing business strategy
• Proven experience in meeting or exceeding sales KPIs monthly
• Highly confident in selling high-ticket programs
• Proven experience in growing a business
• Proven experience in generating leads through paid media channels and organic lead sources (Facebook ads, Instagram ads, Referrals, Cold Traffic, Building referral structure with local businesses, Workshops, etc)
• Assist in the retention of existing clients through exemplifying amazing customer service
• Creating more WOW customer service automation (Onboarding/Experience)
• Make outbound calls/reminders to prospects daily
• Proactively reaching out to leads that come through social media channels (Facebook, Instagram & Tiktok)
• Be the face of the business and not afraid to be on the camera through live videos and promoting the business and programs
• Be a community champion. Build relationships with local businesses, sports clubs and allied health professionals and educate them about our programs
• Always find ways to up-sell & cross-sell (Selling Protein supplements, Personal training, Semi-private training programs, Nutrition & Accountability Programs)
• Managing/Coaching direct reports in coaching, customer care, social media and phone support team
• Ensures all new hires are properly onboarded and trained
• Calendar management (event calendar for clients, team meetings/events)

Why Keystone Fitness?

Located in Craigieburn, Keystone Fitness Club stands out as a well-loved fitness centre (with an impressive 4.8-star rating on Google reviews). Our emphasis on weight loss transformations and group training caters to the diverse needs of the local multicultural communities. Our commitment to changing lives is evident in our compelling results and testimonials.

Mission:

We are on a mission to make our communities healthier and happier through training and accountability. We want to impact 5000 lives positively by 2026.

Core Values:

• Excellence in client experience
• Community
• Treat others the way you want to be treated
• Commitment to growth
• Pay it forward

Qualification/Experience:

• Must have completed a High School level certificate or equivalent
• Must have proven 2-5 years Gym/ Studio Manager experience
• Certificate III in Fitness is preferable but not essential but willing to obtain the qualification if required

Benefits & Culture:

• We are dedicated to furthering your development with ongoing training & mentoring
• Existing database of leads to ensure rapid success
• Friendly and supportive team environment
• Immense growth opportunities
• Work with a highly driven team
• Attractive Base pay & Significant commission structure ($12,000 on OTE)

Apply:

Submit your CV and cover letter via the 'Apply' button.

Please note: only Expressions of Interest with a cover letter will be considered and only suitable candidates will be contacted to progress to the next stage.

The application period closes on December 25th, 2024.