Membership Manager - Genesis Health & Fitness Lawnton

About Us

About Genesis Health + Fitness Lawnton:

Genesis Health + Fitness Lawnton has been a part of the local community for 15 years and is one of North Brisbane's premier health clubs. Locally owned and operated, our group includes Genesis Health + Fitness Lawnton and Windsor Clubs.

Our Lawnton Club is a large big-box facility with 4 different training studios including our popular Coaching Zone program, a large gym floor, functional training and boxing zones, and a large Kids Club creche.

The Opportunity:

The Membership Manager at our Genesis Health + Fitness Lawnton club takes responsibility for leading our Membership team to maximise membership growth through acquisition and retention activities and create a positive member experience.

The Membership Manager's role is to also train, develop and mentor their Membership Team by providing them with the tools to succeed in their role. 

Key Responsibilities:

• Manage the daily workflow of the club's Membership Team to ensure weekly and monthly targets are achieved
• Achieve your own individual sales targets proportionate to the Club's targets
• Assist with the delivery of sales training to develop the Membership Team
• Achieve member retention and growth budgets on a monthly basis
• Conduct daily 1:1 and team meetings with the Membership Team
• Assist in planning, organising and executing marketing & corporate activities
• Assist in Membership Team rostering

In return we offer you:

• A competitive remuneration package including base salary, super and uncapped commissions
• Career opportunities within the Genesis Health + Fitness network
• On-going training and support to develop your customer service, sales and leadership skills
• 2 x complimentary Genesis Health + Fitness Premium memberships

To be successful in this role you will need:

• Minimum of 12 months of experience managing a team in a sales environment
• Able to demonstrate proven sales and customer service experience with a clear ability to hit KPI's
• Previous experience of customer service management including retention & engagement strategies
• Previous experience of managing and mentoring a team
• Ability to engage and inspire a team towards a common goal
• A passion for fitness and sales

How to Apply

Please apply below and our team will be in contact.