General Manager - Telemarketing Focus - Rumble Boxing St Leonards

About Us:

Rumble Boxing St Leonards is more than just a fitness studio; it’s a community that empowers people to become the best version of themselves. We combine boxing-inspired group fitness with high-energy music and an inclusive atmosphere. As we grow, we are looking for a dynamic and driven General Manager to join our team and play a key role in expanding our Rumble community.

About the Role:

The General Manager (GM) is responsible for overseeing all aspects of studio operations, driving membership sales, ensuring exceptional customer experience, and leading a team of fitness professionals and front desk staff. The GM plays a crucial role in building a strong studio culture, maximizing revenue, and maintaining operational excellence.

We are seeking a highly motivated GM with a passion for fitness and a knack for effective communication. Your primary responsibility will be to connect with potential clients and nurture leads to book them in for their first appointment, re-engage missed sales, and follow up on no-shows. If you thrive in a high-energy environment and enjoy helping people take the first step toward their fitness journey, this role is for you!

Key Responsibilities:

• Lead Nurturing: Proactively reach out to potential clients to introduce them to the Rumble experience and book them in for their first appointment.

• Missed Sales Follow-Up: Call leads who showed initial interest but did not sign up, addressing their concerns and encouraging them to join.

• No-Show Engagement: Contact no-shows to reschedule appointments and keep them engaged with Rumble.

• High-Volume Outreach: Make 100 calls per day to effectively nurture leads and maximize conversion opportunities.

• CRM Management: Accurately record call outcomes and follow-up tasks in our CRM system to maintain an organized sales pipeline.

• Studio Operations: Manage daily operations, ensure smooth class scheduling, and uphold Rumble’s brand standards.

• Sales & Membership Growth: Drive new memberships, retain existing members, and execute marketing strategies to grow revenue.

• Team Leadership: Recruit, train, and manage studio staff, including front desk associates and trainers. Foster a motivating and supportive work environment.

• Customer Experience: Deliver a best-in-class experience for all members, addressing concerns and maintaining high customer satisfaction.

• Financial Management: Track and manage studio performance metrics, revenue goals, and operational budgets.

• Community Engagement: Develop local partnerships and engage with the community to increase brand awareness.

• Facility Maintenance: Ensure the studio is clean, organized, and equipped with everything needed for top-quality classes.

What We’re Looking For:

• 2+ years of experience in fitness studio management, hospitality, or a related field.

• Strong leadership, communication, and interpersonal skills.

• Proven track record in sales, customer service, and staff development.

• Passion for fitness and community engagement.

• Ability to work flexible hours, including evenings and weekends as needed.

• Self-motivated and driven to meet and exceed daily call targets and sales goals.

• Able to manage a high volume of calls and maintain detailed records of client interactions.

• Collaborative and willing to work closely with the Rumble team to achieve sales targets.

• Experience working with club-ready software preferable, but not required

Perks & Benefits

• Competitive salary with performance-based bonuses.

• Opportunities for career growth within a rapidly expanding fitness brand.

• Comprehensive training on sales techniques and the Rumble brand experience.

• A fun, energetic, and supportive team environment.

• Free membership to Rumble Boxing St Leonards.

• Opportunity to grow within the Rumble team as we continue to expand.

How to Apply:

If you are ready to bring your passion for fitness and your sales skills to a dynamic and growing brand, we want to hear from you!

Submit your resume and a brief cover letter explaining why you'd be a great fit for this role via the 'Apply' button.

Join the Rumble Revolution - Apply Today!